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Rental Terms and Conditions
PLEASE READ OUR POLICY BEFORE PLACING YOUR ORDER.
Customer is responsible for the safe keeping of the letters or props while in use. Customers and their guests must not throw or use liquids near or on our products, must not sit and stand on our products. If client or their guests do so we will not be responsible for any person injuries that may occur. Any damages caused while items/ props are in customers possession shall be repaired or replaced at the customers expense. Pick-up is automatic responsibility of Marquee Letters Toronto. Time will be set up by the customer or as outlined on your invoice.
Rental charges are based on a per day basis. Extra days are charged an additional fee.
Cancellation
We require a minimum of 14 days notice for cancellation for full refund after your first payment/ deposit was made. On and after the 15th day the customer will no longer be eligible for a cash refund. However, the customer will be eligible for in store credit, good for up to one year from the date of initial payment. DISCLAIMER: Cancellation policy does not apply to last minute orders or orders made within 14 days to the date of your event. Deposits made for custom orders are non refundable. Please note that some situations for outdoor event such as rain or extreme weather conditions are warranted for full refund once notified 48 hours prior to. Damage deposits are required for any outdoor set up. Customer is responsible for removing props from out door in the event of inclement weather.
Pick up and Delivery
MLT DELIVERY : Sole responsibility of Marquee Letters Toronto. Additional fees will apply for difficult access (Stairs, No Freight Elevator, etc.). If drivers arrive to the event during the previously agreed upon time and are unable to obtain items, client must pay an additional $100 fee for next day pick up.
CLIENT PICK UP IN STORE : All order less the $200 must be picked up at our store front. Pick ups can be done the day before if available and can be returned within 24 hours after your event. Security deposits must be made on all PICK UP orders and is returned to you when items are returned in the same condition it was given.
Payment
The customer understands and agrees that letters will not be set up at event until balance is paid in full. Payment is due in full 14 days prior to your event. Your Deposit amount is not considered as full payment. We do not accept cash on delivery nor cash payment at the time of delivery. We accept payment via EMT, cash or credit only.
By making a payment, customer has read and agrees with Terms and Conditions on this website.